What is Pan Pacific DISCOVERY?

Pan Pacific DISCOVERY* is a loyalty programme centred around you, helping you savour every occasion, at home or away. It is also a part of the world's largest alliance of independent hotels with 40 brands and 800 over hotels around the world. *Pan Pacific DISCOVERY Programme is not available at Pan Pacific Serviced Suites Ningbo, and not applicable for stays at the serviced suites in Pan Pacific Hanoi, Pan Pacific Tianjin and Pan Pacific Xiamen. For full terms and conditions of the programme, please click here .

How do I sign up for Pan Pacific DISCOVERY?

You may sign up for our loyalty programme here , or through our Pan Pacific DISCOVERY app that you may download from App Store or Google Play .

Will I receive a Pan Pacific DISCOVERY membership card upon signing up?

You are able to access an electronic version of your Pan Pacific DISCOVERY membership e-card on your online account, or the Pan Pacific DISCOVERY mobile app*. Your membership number is all that is needed for recognition on your next trip. For dining and spa privileges, please present your e-card. There will be no physical membership card issued. *Download the Pan Pacific DISCOVERY app from App Store or Google Play .

What is the validity period of my Pan Pacific DISCOVERY membership account?

There is no expiration date for the membership. Membership tier is based upon a rolling year for new members, then on the calendar year thereafter.

What is considered as eligible stays to qualify for Pan Pacific DISCOVERY stay credits?

An eligible stay is a qualifying rate paid by a registered member at a participating Member Brand Hotel. A “Qualifying Rate” is a rate available to the general public for a room night. Qualifying Rates are determined by GHA, in its absolute discretion and may change at any given time, without prior notice. "Eligible Rates" shall not include, without limitation: (1) third party online retailer rates, such as Expedia.com, Booking.com, Hotels.com, Orbitz.com, Priceline, Travelocity.com, etc. (“OTAs”) (2) tours series rates and charter rates (3) room rates for airline staff and crew where rooms are pre-booked and paid for by the airline or directly; (4) travel-industry staff rates; (5) other discounted rates; (6) any complimentary, free, traded or bartered night stays, or any stays in connection with gift certificates or other awards or vouchers. For full terms and conditions of the programme, please click here .

Will I still be eligible for member benefits like room upgrades and welcome amenities, if my reservation is made under an ineligible rate?

Reservations made under an ineligible rate category do not qualify for benefits like room upgrades and welcome amenities. These member benefits are typically extended to members who are booked on an eligible rate.

How do I earn DISCOVERY Dollars (D$)?

MEMBERSHIP TIER SILVER GOLD PLATINUM TITANIUM Earning on Eligible Spend 4% 5% 6% 7% Reward Currency Expiry (months) 6 18 24 24

How do I redeem DISCOVERY Dollars (D$)?

A member can redeem their D$ on net eligible spend when they stay on an eligible rate. D$ cannot be used to pay any tax and service charges. Simply apply your selected D$ amount to your bill at check-out as a form of payment. Please note, D$ transactions must be for a minimum of D$10. D$ can be applied toward your room, room upgrades, late check-out, dining, spa treatments, Experiences or other eligible costs you incur during any of your stays at hotels.

How do I extend my expired DISCOVERY Dollars (D$)?

As per the programme's Terms and Conditions, expired D$ cannot be extended. For further clarification, you may contact GHA DISCOVERY Customer Care Team by raising a ticket here .

Can I earn, or spend DISCOVERY Dollars (D$) in your hotel without a stay?

Earning and spending of D$ without a stay will be available in late 2024/2025.

Where can I utilise my Pan Pacific DISCOVERY dining benefits?

You may enjoy Pan Pacific DISCOVERY dining benefits* at Pan Pacific Hotels Group operated restaurants. For the full list of participating restaurants, please click here . *Valid for Pan Pacific DISCOVERY members only upon presentation of member's e-card. Discount is on total bill excluding alcoholic beverages, for up to 10 persons. Discount is not applicable for orders made via online delivery platforms (self-collection and online delivery). Advance reservations recommended and subject to availability. Not valid in conjunction with other discounts, membership, privileges, promotions or vouchers.

Where can I utilise my Pan Pacific DISCOVERY spa benefits?

You may enjoy Pan Pacific DISCOVERY spa benefits* at Pan Pacific Hotels Group operated spas. For the full list of participating spas, please click here . *Valid for Pan Pacific DISCOVERY members only upon presentation of member's e-card. Spa discount is applicable for ala carte spa treatments only. Discount is not applicable for spa products, spa rituals, packages and purchases via online platforms such as eShop. Not valid in conjunction with other discounts, membership, privileges, promotions or vouchers.

What are Local Offers?

Local Offers are exclusive offers and promotions available to Pan Pacific DISCOVERY members only, with or without a stay. Members can purchase Local Offers by any accepted payment type such as credit card, cash and/or D$*. View all Local Offers here . *Applicable for eligible stays.

What are Experiences?

Experiences are authentic, memorable and unique activities that provide members with opportunities to learn about themselves by exploring the world around them. They are available to our members with or without a stay. Members can purchase Experience either by paying with standard payment types such as credit card/cash, D$ or a combination of both. Members also earn D$* when purchasing Experiences. View all Experiences here . *Applicable for eligible stays.

How long will it take for my Nights, Spend credit, or Brand Stays credit to be applied to my account?

It takes approximately 48 hours after your stay has concluded for the nights, eligible spend, and brand stays to be awarded to your account and reflected on your member dashboard on panpacific.com and the Pan Pacific DISCOVERY mobile app.

What should I do if I have forgotten my Pan Pacific DISCOVERY username and/or password?

Pan Pacific DISCOVERY members can click here to retrieve their passwords. For members who have forgotten their usernames, or email address associated with your account please contact GHA DISCOVERY Customer Care Team .

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