Regular Tour Bookings:
- You can check live availability on the Tour For Muggles website, they take bookings up until 30 minutes before a tour starts. Please book this experience through our concierge teeam.
- Cancellation policy: Free cancellation up to 24 hours before the tour; within 24 hours, full charge applies
Private Tour Bookings (for Pan Pacific):
- Booking window: Minimum 2 weeks (14 days) advance notice is required.
- Blackout dates: The tours are closed Christmas Day and Boxing Day.
- Cancellation policy:
- 31+ days in advance: 5% cancellation fee
- 7-30 days in advance: 25% cancellation fee
- 3-6 days in advance: 50% cancellation fee
- 1-2 days in advance: 100% cancellation fee (non-refundable)